PREVENTION AND RECOVERY
What is a chargeback? A chargeback is when a consumer instructs their bank to reverse a transaction they have made. The consumer’s bank will take the money associated with the transaction out of the merchant’s bank account without notice. Consumers are expected to try and settle any problems directly with the merchant before filing a chargeback, but they don’t always do that. Too often, the first time a merchant hears about a dissatisfied consumer is after the chargeback has already been filed.
Our partners’ comprehensive prevention and recovery program helps you reduce chargebacks and recover lost revenue.
- Experience double the industry average win rate
- Real-time ROI Analytics with Saving Projections
- 50% Reduction in overall Chargebacks
- Rapid onboarding & secure integration
1. CHARGEBACK ALERTS AND PREVENTION
The unique alert system developed by allows businesses the opportunity to turn chargeback claims into refunds. Simply by monitoring chargeback claims as they are created, we’ve helped many businesses reduce chargebacks by up to 40% using this program alone.
HOW IT WORKS:
- Chargeback Filed: Your customer calls bank to file chargeback.
- Alerts Merchant: Our partners prevention network will notify our merchants before they actually happen.
- Determine the cause of common chargebacks: Understand why your customers are filing chargebacks and take actionable steps to reduce these issues.
- Refund Opportunity: This creates an opportunity to provide a refund to the customer before the chargeback is processed.
2. CHARGEBACK RECOVERY
The platform uses a customized approach to conduct an in-depth analysis of the supporting documentation and data in order to dispute every chargeback and recover lost funds. The program enables merchants to seamlessly be engaged with a team of chargeback specialists that will manage the dispute and chargeback process.
The Bottom Line:
- Detailed in-depth reporting providing analytical information to understand why chargebacks are occurring
- Chargeback Specialists with extensive expertise in the chargeback industry
- Assistance with disputing and monitoring all chargeback cases
- Loss mitigation and risk management
- Performance based billing model
- Continual education and assistance to further prevent chargebacks
- Merchant online access to monitor and track the progress of their chargebacks
- Dispute chargebacks on active and closed merchant accounts
- Recover funds lost due to chargebacks
- Assist merchants to minimize risks and liabilities while maximizing profits
- Reduce chargeback volume
- Protection against unforeseen chargebacks
